Immaculate & Cozy 3BR HomeSan Jose Vacation Rental

Check in was very easy and home was clean and comfortable

Deborah's place was very clean and the check-in/check-out process was very easy. She and het team were responsive in answering my questions. The only reason I am not giving a 5 star is that there were no hand soaps and no laundry detergent in the unit. Specially having no hand soup had us go shopping while it was not in our thigh schedule. The team offered to reimburse the amount we paid for this item which was nice. However, it was just the inconvenience that bothered us and not the amount we paid. The fridge filter needed replacing which I let them know and they said they would take care of it. I also wished there were more towels available in the unit. There were indeed enough towels, but if we had more, it would made it easier on us specially considering the fact that there were not any luandry detergent to wash and reuse the towels. Regardless, we enjoyed our stay.

The house is aesthetically pleasing and well-located in a friendly neighborhood, with the convenience of easy parking. However, the host's oversight became evident as we found no Wi-Fi, hot water, heating, or a working gas stove upon check-in. The property, seemingly a new rental, was not prepared for occupancy. Communication with the host was unhelpful, and it was clear they lacked knowledge of the property. Resolution required the local team's intervention and a visit of workers from gas company, consuming half a day of next day to address the issues. This lack of consideration from the host was distressing, as our proactive approach was crucial in resolving these problems. A rainy night without heating made for an uncomfortable experience for our children, highlighting the host's neglect in ensuring tenant comfort.